Welcome to the Progressive Learning
Computer Lab
Technical Support

Frequently Asked Questions:

1. If you are experiencing trouble with Gaggle. Follow these steps:

1. Go to http://kb2.adobe.com/cps/141/tn_14157.html

2. Download and run the uninstaller for flash.

3. Then install flash here: http://www.adobe.com/products/flashplayer/

2. Why are the Compass Lessons not appearing? I only see a white box.

You need to update the browser plugins (Flash and Shockwave).

Click on the link below and install updates as needed.
 http://www.adobe.com/shockwave/welcome/


3. Why do I only see part of the whole lesson in Compass?

You need to change the screen resolution. Go to Start, Control Panel, Display and change the display resolution at least 1024 x 768.

4. Why am I not hearing anything from the headphones?

Make sure they are plugged into the headphone jack and not the mic jack. If they are plugged in correctly, make sure that your sound is not on mute. Look at the bottom right hand corner of the screen for a little speaker icon. Click on that icon and turn up the volume.

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If you need a Technical Assistant to visit your school, please generate a request by clicking on this link:

Click Here to Request TECHNICAL ASSISTANCE

Your school name is the Username and the password is the same password that was given to you in training. If you are unable to login, please send an email to techsupport@progressivelearning.com.

Click Here for a Tutorial on How to Create a Ticket

If the assistance you need is not hardware related, please call the helpdesk at 1-888-9LEARNS